Customer resource management (CRM) is the heart of the global business community including yours. CRM mobile has seen tremendous popularity in the last few years. It reached the $15 billion mark by the end of 2019 and continues to accelerate ...

Businesses involve a lot of processes. These processes can take a lot of time, depending on the work involved in it. They include; collection and retrieval of customer data, data entry, marketing, sales, among others. In order to speed up ...

Image by ar130405 from Pixabay One of the keys to growing any business is to ensure you’re doing things as efficiently as possible. If you’re wasting too much time, your business will spend more money than it needs to and ...

CRMs have become something of a trendy addition to companies. The problem is it’s often the case that these systems are not adopted or used properly. In fact, in one study 25% of respondents said that they had high confidence ...

If you’re new to CRM, then you might not already be aware of how useful analyzing your customer’s interactions with your business could be for your future growth. Even if you do already know how good the right CRM management ...

Key performance indicators, known as KPIs, are specific numbers in specific categories that companies use to determine their progress toward a certain goal. This information is gathered as a campaign proceeds and is placed in a customer care CRM, a ...