In today’s fast-paced corporate environment, having instant access to performance metrics, HR resources, and career development tools can make all the difference in your professional growth. For AT&T employees and contractors, the AT&T My Results portal serves as that crucial hub—a centralized platform where work performance, personal data, and career resources converge in one secure location.
AT&T My Results isn’t just another corporate login screen. It’s a comprehensive self-service platform that empowers sales representatives to track their daily numbers, enables HR staff to manage employee information efficiently, and gives field workers quick access to essential tools regardless of their location. Whether you’re checking your latest sales figures, reviewing your benefits package, or setting quarterly goals, this portal streamlines processes that once required multiple systems and countless phone calls.
This guide is designed for the diverse AT&T workforce: from retail and field sales teams monitoring their performance dashboards to HR professionals managing employee data, and from contractors needing access to training materials to managers tracking team metrics. If you interact with AT&T’s internal systems, understanding how to navigate My Results effectively will save you time and frustration.
What Is the “AT&T My Results” Portal?
AT&T My Results functions as the company’s unified employee and contractor portal, bringing together performance tracking, human resources management, and professional development tools under one digital roof. Rather than juggling multiple logins across different systems, users can access everything from commission statements to benefits enrollment through a single secure gateway.
The portal fits into AT&T’s broader digital ecosystem as the primary touchpoint for workforce management. It integrates with various backend systems—payroll databases, performance management software, learning management platforms, and HR information systems—to present a cohesive user experience. This integration means that when you log in, you’re not just accessing a static website; you’re tapping into real-time data that reflects your current standing within the organization.
At its core, My Results serves three primary functions. First, it provides performance visibility, allowing employees to see how they’re measuring up against goals and benchmarks. Second, it offers self-service HR capabilities, reducing dependency on HR staff for routine tasks like updating contact information or downloading tax forms. Third, it serves as a career development hub where employees can explore training opportunities, track certifications, and plan their professional growth within AT&T.
How to Login to LaSRS Dashboard?
Key Features & Dashboard Highlights
Performance Analytics and Sales Tracking
The performance module stands as one of My Results’ most powerful features, particularly for sales-oriented roles. Users can view daily, weekly, and monthly sales figures with granular detail—breaking down performance by product category, customer type, or sales channel. Lead tracking functionality helps representatives organize prospects, monitor follow-up schedules, and identify which opportunities deserve immediate attention.
For those in commission-based roles, the dashboard displays earnings projections based on current performance, helping employees understand exactly how their efforts translate to compensation. Goal-setting tools allow users to establish personal targets beyond corporate requirements, creating accountability benchmarks that drive individual achievement.
HR and Employee Self-Service
The HR module eliminates much of the paperwork traditionally associated with employment management. Need to update your direct deposit information? It takes less than two minutes. Want to review your benefits elections or download your W-2? Both are readily accessible without submitting a help desk ticket. Pay stubs appear automatically on payday, and employees can access years of historical payroll data for mortgage applications or personal record-keeping.
Beyond routine transactions, the HR section provides access to company policies, employee handbooks, and important announcements. During open enrollment periods, the portal becomes the primary interface for comparing health plans, adjusting retirement contributions, and making benefits decisions that impact your financial wellbeing.
Sales Management and Team Oversight
For managers and team leads, My Results offers a different perspective. Supervisory dashboards aggregate team performance, highlighting top performers and identifying areas where additional coaching might help. These tools support data-driven management decisions, replacing gut feelings with concrete metrics.
Lead distribution features help managers assign opportunities fairly and strategically, ensuring that high-value prospects reach the representatives best positioned to close them. Training completion tracking lets supervisors monitor whether team members have finished required courses, maintaining compliance with company standards and industry regulations.
Security, User Experience, and Access Options
AT&T takes data security seriously, implementing multiple authentication layers to protect sensitive employee information. The portal supports various security protocols including RSA SecurID tokens, mobile authentication keys, and single sign-on (SSO) integration with AT&T’s enterprise authentication system.
The user interface prioritizes clarity and efficiency. Rather than overwhelming users with every available option immediately, the dashboard presents role-appropriate information upfront. Sales representatives see performance metrics prominently, while HR staff get quick access to employee management tools. Responsive design principles ensure the portal functions smoothly whether you’re accessing it from a desktop workstation, a tablet in a retail store, or your smartphone during a commute.
A Guide to Blackboard GBC Login on George Brown College Portal
How to Log In: Step-by-Step Guide
Pre-Login Requirements
Before attempting your first login, ensure you have your credentials ready. You’ll need your Global User ID, which typically follows a specific AT&T format and was provided during onboarding or orientation. Your password must meet AT&T’s security requirements—usually a combination of uppercase and lowercase letters, numbers, and special characters with a minimum length requirement.
Many users will also need a secondary authentication method. This might be an RSA SecurID token (a small device that generates time-based codes), a mobile key application installed on your smartphone, or integration with AT&T’s SSO system if you’re accessing from company-managed devices.
The Login Process
Step 1: Navigate to the Portal Open your web browser and enter the official AT&T My Results URL. Bookmark this page for convenience, but always verify you’re on the legitimate AT&T domain to avoid phishing sites. The address should clearly indicate it’s an AT&T property with proper security certificates.
Step 2: Enter Your Credentials On the login screen, input your Global User ID in the designated field. This ID is case-sensitive, so ensure you’re typing it exactly as provided. Next, enter your current password. If you’re using a shared or public computer, avoid selecting any “remember me” options that might save your credentials.
Step 3: Complete Additional Authentication Depending on your security settings, you may encounter an additional authentication screen. If using an RSA token, check the device and enter the currently displayed numeric code before it expires (typically these codes refresh every 60 seconds). Mobile key users will receive a push notification or need to generate a code through their authentication app. SSO users might be automatically authenticated if they’re already logged into AT&T’s network.
Step 4: Access Your Dashboard Upon successful authentication, the system will redirect you to your personalized dashboard. First-time users might encounter a welcome screen or be prompted to complete profile setup tasks. Subsequent logins should take you directly to the main interface.
Troubleshooting Common Login Issues
Forgot Password: Click the “Forgot Password” or “Reset Password” link on the login screen. You’ll typically need to verify your identity through security questions or a code sent to your registered email or phone number. Follow the prompts to create a new password meeting all security requirements.
Token Not Working: RSA tokens occasionally fall out of sync with the authentication server. If entering the current code doesn’t work, some systems allow you to enter two consecutive codes to resynchronize. Alternatively, contact IT support for a token reset. For mobile key issues, ensure your device’s time and date settings are accurate and that you have the latest version of the authentication app.
Browser Compatibility Problems: My Results works best with modern, updated browsers. If you’re experiencing loading issues, clear your browser cache and cookies, then try again. Disable browser extensions temporarily, as ad blockers or privacy tools sometimes interfere with enterprise portals. If problems persist, try a different browser—Chrome, Firefox, Edge, and Safari are typically well-supported.
Account Locked: Multiple failed login attempts will trigger an automatic lockout for security purposes. Wait for the specified lockout period (usually 30 minutes to an hour) or contact IT support to unlock your account immediately. When the account is unlocked, ensure you’re using the correct credentials to avoid another lockout.
Navigating the Dashboard
Understanding the Main Interface
The My Results dashboard organizes information into logical modules, each accessible through clear navigation elements. Most users encounter a tab-based layout or a sidebar menu that segments content by function: Sales, HR, Performance, Training, and sometimes additional categories based on your role.
The homepage typically displays a summary view—your most important metrics at a glance. Sales representatives might see today’s sales count, weekly progress toward quota, and top leads requiring attention. HR staff could see pending actions like new hire paperwork or benefit enrollment deadlines. This personalized approach ensures you immediately see what matters most to your daily responsibilities.
Sales Module Deep Dive
Within the Sales section, data presentation goes beyond simple numbers. Interactive charts visualize trends over time, helping you understand whether you’re improving, plateauing, or experiencing a slump. Filtering options let you segment performance by various dimensions: product lines, customer demographics, sales channels, or time periods.
Lead management tools provide a pipeline view of opportunities at various stages. You can see which prospects are in initial contact, who’s ready for a proposal, and which deals are close to closing. Notes and activity tracking features let you document customer interactions, ensuring you never lose track of important conversation details when following up days or weeks later.
HR and Self-Service Functions
The HR module organizes employee information into intuitive categories. Personal information sections let you update addresses, emergency contacts, and phone numbers. Benefits areas display your current elections and allow changes during qualifying events or open enrollment. Compensation screens show your salary history, bonus information, and commission structures.
Document libraries within this section house important paperwork. You can download current and historical pay stubs, access annual tax forms, retrieve employment verification letters, and view company policies. Search functions help you quickly find specific documents rather than scrolling through endless lists.
Performance Tracking and Goals
The Performance module provides a more comprehensive view than the sales dashboard’s quick metrics. Here you’ll find detailed evaluations, feedback from supervisors, and comparative data showing how your performance stacks up against team averages or company benchmarks.
Goal-setting interfaces walk you through establishing SMART objectives—specific, measurable, achievable, relevant, and time-bound targets that guide your work. You can create goals aligned with corporate priorities, track progress throughout the evaluation period, and document achievements that support your case during performance reviews.
Training and Development
The Training section catalogues both required and optional learning opportunities. Required compliance courses appear with deadlines and completion status clearly marked. Professional development offerings let you explore skills training, product knowledge courses, and leadership development programs.
Transcript features maintain records of completed training, earned certifications, and skills acquired. This documentation proves valuable not just for internal promotions but also for professional credibility outside AT&T. Many employees use their training transcripts when updating resumes or applying for industry certifications.
Role-Specific Navigation Examples
A retail sales representative might start each shift by checking the Sales tab for yesterday’s final numbers, then reviewing today’s appointments in the lead tracker. They’d periodically check the Training module for any newly assigned product knowledge courses.
An HR business partner, conversely, would focus primarily on employee management screens—reviewing new hire documentation, approving time-off requests, and monitoring benefits enrollment completion rates. They’d use reporting features to generate workforce analytics for leadership meetings.
Field technicians might use the portal less frequently but still need access for timesheet submission, benefits management, and safety training completion. Their usage pattern tends toward focused, specific tasks rather than daily dashboard monitoring.
Piso WiFi 10.0.0.1 Pause Time, Login, Logout
Benefits & Why It’s Useful
Employee Advantages
Real-time visibility into performance metrics transforms how employees approach their work. Instead of waiting for monthly reports or manager feedback, representatives can adjust strategies immediately when they notice declining numbers. This immediacy supports course correction before minor issues become significant problems.
The consolidation of resources creates tremendous convenience. Imagine needing to update your benefits, check your sales ranking, download a pay stub, and register for a training course. Before centralized portals like My Results, each task might have required a different system, phone call, or paper form. Now, you accomplish everything during a single login session.
Self-service capabilities empower employees to manage their own information without playing phone tag with HR. Need proof of employment for an apartment application? Download it yourself at 11 PM if necessary. Want to verify whether you’re enrolled in the supplemental life insurance? Check instantly rather than waiting for a return call during business hours.
Management Benefits
For supervisors and executives, My Results provides the visibility necessary for informed decision-making. Instead of relying on anecdotal observations about team performance, managers access objective data that reveals patterns and opportunities. They can identify coaching needs before performance deteriorates significantly, and recognize outstanding contributions that might otherwise go unnoticed.
The performance tracking features support fair, evidence-based evaluations. When compensation decisions or promotion opportunities arise, managers can reference concrete metrics rather than depending solely on memory or subjective impressions. This data-driven approach promotes equitable treatment and reduces potential bias in personnel decisions.
Workforce planning becomes more strategic when managers can quickly assess team capabilities, training completion, and performance trends. If a new product launch requires specific expertise, a manager can identify which team members have completed relevant training and which need development.
Organizational Efficiency
From AT&T’s perspective, self-service portals dramatically reduce administrative burden. Every employee who resets their own password, updates their own address, or downloads their own tax form represents time saved for IT and HR staff. These professionals can focus on complex issues requiring human judgment rather than routine transactions.
Centralizing data access also improves accuracy. When employees update information directly in the source system, there’s no transcription error risk from phone calls or paper forms. Benefits elections, contact information, and performance data reflect reality more reliably when employees maintain their own records.
Security and compliance become more manageable with unified access controls. Rather than managing permissions across dozens of separate systems, IT teams maintain security through a single authentication gateway. Audit trails capture who accessed what information and when, supporting regulatory compliance and security investigations if necessary.
Common Challenges & Tips
Access and Authentication Issues
Credential problems rank among the most common frustrations. Passwords expire, get forgotten, or become confused with other system passwords. Combat this by using a password manager approved by AT&T’s IT policies, or by establishing a systematic approach to password creation that meets security requirements while remaining memorable.
Multi-factor authentication occasionally causes headaches, especially when hardware tokens malfunction or mobile devices are unavailable. Keep backup codes in a secure location for such emergencies. If you primarily use a mobile key, ensure you understand the backup authentication methods available when your phone is dead or lost.
Network connectivity sometimes interferes with portal access, particularly for field employees using mobile data or public WiFi. When possible, complete important transactions on secure, reliable connections. If urgent access is needed from an unsecured network, avoid accessing sensitive information like payroll data or personal information—stick to necessary tasks only.
Understanding and Interpreting Metrics
Performance data becomes meaningless if you don’t understand what you’re seeing. Take time to learn how metrics are calculated, what benchmarks represent, and how your numbers compare to expectations. Misinterpreting data can lead to misplaced confidence or unnecessary anxiety about your performance.
Sales figures, in particular, often include nuances that aren’t immediately obvious. Some metrics count only completed transactions, while others include pending deals. Commission calculations might have timing delays or adjustment periods that make your dashboard numbers differ from your paycheck. When something doesn’t make sense, ask for clarification rather than making assumptions.
Be cautious about comparing your metrics directly to colleagues’ numbers without understanding context. Different territories, product assignments, or customer bases can make direct comparisons misleading. Focus on your trends over time and your performance against your specific goals rather than obsessing over how you rank against teammates.
Best Practices for Regular Use
Establish a routine for portal engagement rather than only logging in when problems arise. Sales representatives might check their dashboard daily, while other employees might benefit from weekly reviews. Regular engagement helps you spot trends, stay current with communications, and maintain familiarity with portal features.
Keep your information current. When life changes occur—address moves, family status changes, emergency contact updates—make those corrections promptly. Outdated information can cause problems ranging from missed communications to paycheck delivery issues.
Privacy awareness remains crucial even within a secure portal. Don’t access sensitive information on shared screens where colleagues or customers might see. Log out completely when finished, especially on shared devices. Be thoughtful about what you discuss regarding portal information, as performance data and compensation details are often confidential.
Role-Specific Tips
Field Staff: Download important documents when you have good connectivity so they’re available offline if needed. Complete required training during downtime rather than letting deadlines sneak up on you. Keep your mobile authentication app updated and backed up.
Office Staff: Take advantage of the portal’s full feature set since you have consistent network access. Explore optional training offerings that support career development. Use goal-setting tools proactively rather than only during formal review periods.
Part-Time and Seasonal Workers: Stay engaged with the portal even during off-seasons or reduced hours. Important benefits information and tax documents don’t wait for convenient timing. Understand how to access support when you’re not working regular shifts and might not have immediate access to supervisors.
Mobile Access & Remote Use
Mobile Capabilities and Limitations
AT&T My Results recognizes that modern workforces aren’t desk-bound. Mobile access varies depending on which features you’re using—some functions translate perfectly to smartphone screens, while others work better on larger displays. Generally, viewing performance metrics, checking schedules, and accessing documents work well mobile, while complex data entry or detailed report generation might warrant waiting for desktop access.
The mobile experience might utilize responsive web design (where the portal adapts to your screen size) or a dedicated mobile application. If a mobile app exists for My Results, download it from official app stores only and keep it updated. These apps often integrate with your device’s biometric authentication, letting you use fingerprint or face recognition after initial credential setup.
Securing Remote Access
When accessing My Results outside AT&T’s physical network, security becomes your responsibility. Use only trusted devices for portal access—personal computers with updated antivirus software, company-issued devices, or your own smartphone with security features enabled. Avoid public computers at libraries, hotels, or internet cafes where keylogging software might capture your credentials.
Network security matters as much as device security. Your home WiFi, especially if secured with strong encryption, provides relatively safe access. Corporate VPN connections offer even better security if required or available. Public WiFi networks at coffee shops, airports, or hotels present significant risks—if you must use these networks, complete only non-sensitive tasks or wait until you have secure connectivity.
Enable automatic screen locking on devices you use for portal access. A timeout of 2-3 minutes ensures that if you’re interrupted and step away, your device won’t display sensitive information indefinitely. Use device encryption features so that if your phone or laptop is lost or stolen, the data remains protected.
Best Practices for Mobile Productivity
Keep authentication methods accessible but secure. If you rely on a hardware token, develop a habit of knowing where it is—perhaps attached to your keys or kept in a specific pocket. Mobile key users should ensure their phone is charged and functional before needing critical portal access.
Understand your data usage if accessing via mobile networks rather than WiFi. While My Results likely doesn’t consume enormous bandwidth, downloading large documents or viewing extensive video training could impact your data plan. Schedule document-heavy tasks for WiFi connectivity when possible.
Consider accessibility issues in various work situations. A field technician on a ladder might struggle to complete two-factor authentication requiring attention to a smartphone screen. Plan for such scenarios by completing administrative tasks during breaks or before heading to job sites rather than attempting them during awkward moments.
Support & Help Resources
Primary Support Channels
When you encounter issues beyond simple troubleshooting, AT&T provides several support avenues. The IT help desk handles technical problems—login failures, browser compatibility issues, system errors, and authentication troubles. Contact information typically appears on the login screen or in your employee handbook.
HR support teams address questions about portal content rather than technical function. If you don’t understand how your benefits are displayed, need clarification on performance metrics, or have questions about information accuracy, HR representatives provide guidance. They can also escalate issues if you’re seeing data that seems incorrect.
Some organizations implement a tiered support model where immediate supervisors handle first-line questions. Your manager might answer basic navigation questions or clarify how to interpret your dashboard. More complex issues escalate to specialized support teams with deeper technical or functional expertise.
Self-Help Resources
Before contacting support, explore available self-help options. Many portals include integrated help systems—question mark icons that provide contextual explanations, tooltip hovers that define metrics, or help tabs offering articles about common tasks.
AT&T likely maintains internal knowledge bases or FAQs addressing frequent issues and questions. These resources often provide quicker answers than waiting for support responses, especially for common tasks like password resets or basic navigation. Bookmark useful articles for future reference.
Training resources might include video tutorials demonstrating portal navigation, written guides for specific processes, or even scheduled training sessions for new users. Participating in formal training, even if not required, often reveals features and shortcuts you’d never discover through independent exploration.
Credential Recovery and Account Unlocks
Password reset and account unlock processes typically follow standardized workflows designed to balance security with accessibility. Self-service password resets usually require you to answer security questions you configured during account setup, or receive verification codes via email or SMS to registered contact information.
If self-service options fail—perhaps because you’ve changed phone numbers without updating your profile—support teams can intervene. Be prepared to verify your identity through alternative means: employee ID numbers, last few digits of your social security number, or other verification questions.
Account lockouts from failed login attempts generally resolve automatically after a waiting period. If you need immediate access, support can manually unlock accounts after identity verification. To prevent future lockouts, ensure you’re using current, correct credentials and that any authentication devices are functioning properly.
Escalation Procedures
When first-line support can’t resolve your issue, understand escalation paths. Technical problems might escalate to senior IT specialists or even software vendors if issues relate to bugs or system failures. HR-related concerns could escalate to managers, benefits administrators, or even legal/compliance teams for sensitive matters.
Document your issue clearly when seeking help: what you were trying to accomplish, exact error messages received, steps you’ve already taken to resolve the problem, and any patterns you’ve noticed. Detailed information helps support teams diagnose problems faster and implement appropriate solutions.
For urgent issues affecting your ability to perform job functions or access time-sensitive information, don’t hesitate to emphasize urgency appropriately. Support teams typically prioritize based on business impact—an entire team unable to access sales data ranks higher than one person seeking training transcripts for personal use.
Conclusion
The AT&T My Results portal represents more than just another workplace technology—it’s your gateway to professional empowerment and organizational connection. By consolidating performance data, HR resources, and career development tools into one accessible platform, AT&T has created an ecosystem where employees control their own information, track their own progress, and drive their own success.
Taking full advantage of what My Results offers requires more than just knowing your login credentials. Understanding the dashboard layout, interpreting your metrics correctly, utilizing self-service features proactively, and maintaining security awareness all contribute to a more productive, less frustrating experience. The few minutes you invest in exploring features beyond your immediate needs often reveal capabilities that solve problems you didn’t realize had solutions.
As AT&T continues evolving its technology infrastructure, the My Results portal will likely expand with new features and enhanced capabilities. Stay curious about updates and announcements. Participate in training opportunities when offered. Ask questions when something doesn’t make sense. The portal succeeds only when users engage with it actively rather than treating it as merely an obligation to check occasionally.
Your relationship with My Results mirrors your relationship with your career at AT&T—what you invest in understanding, optimizing, and utilizing directly impacts what you gain in clarity, efficiency, and professional growth. Make the portal work for you by approaching it as a tool designed to support your success rather than as a hurdle imposed by corporate bureaucracy.
Frequently Asked Questions
I forgot my password—what do I do?
Click the “Forgot Password” or “Reset Password” link on the login screen. You’ll verify your identity through security questions or a code sent to your registered contact information, then create a new password meeting AT&T’s security requirements. If self-service doesn’t work, contact IT support with proper identification ready for manual reset.
How frequently is performance data updated?
Update frequency varies by data type. Sales figures typically refresh daily, often overnight after business closes, though some real-time systems update more frequently. Payroll information appears according to pay schedule. Training completions usually post within 24 hours. If you notice stale data persisting beyond expected timeframes, report the issue to support.
Can I access the portal from home or on my mobile device?
Yes, My Results supports remote access from properly secured devices. Use home computers with updated security software, company-issued devices, or personal smartphones with authentication apps installed. Avoid public computers and unsecured networks when accessing sensitive information. Mobile access works for many features, though complex tasks might require desktop browsers.
What do I do if my authentication token doesn’t work?
First, ensure you’re entering the current code before it expires (typically codes change every 60 seconds). If codes consistently fail, your token might be desynchronized—try entering two consecutive codes if the system allows. For mobile keys, verify your device’s date/time settings are accurate and the app is updated. If problems persist, contact IT support for token reset or replacement.
Why do my dashboard numbers differ from my paycheck?
Commission calculations often involve timing differences, adjustment periods, or processing delays that create gaps between dashboard projections and actual payments. Some metrics count pending transactions that haven’t fully processed. Dashboard figures might also include non-commission performance indicators. Review your compensation plan documentation or speak with your manager if discrepancies concern you.
Who can see my information in the portal?
Your personal HR information remains confidential and accessible only to you, HR staff with legitimate business needs, and your direct management chain as appropriate. Performance metrics visibility depends on your role and organizational structure—managers can typically view their team members’ data, while peer-to-peer visibility varies. Contact HR if you have concerns about information privacy or access.
How do I get training on using the portal effectively?
Check the portal’s help or training section for self-paced tutorials, video guides, and documentation. Your onboarding process likely included basic portal training, but refresher sessions or advanced training might be available. Ask your manager about departmental training opportunities, or contact HR about formal training schedules. Sometimes the best learning happens by exploring features systematically during quiet work periods.
What browsers work best with My Results?
Modern, updated versions of major browsers—Chrome, Firefox, Edge, and Safari—typically provide the best experience. Ensure JavaScript is enabled and your browser accepts cookies from AT&T domains. If experiencing issues, clear your cache and cookies, disable interfering browser extensions, or try an alternative browser. Avoid outdated browser versions that lack current security and compatibility features.
