With e-commerce giants such as Amazon and eBay having a major influence on how we purchase goods, it is no surprise that it has had a profound effect on the way in which the delivery industry now operates. With countless companies offering you the ‘best price for cheap and fast delivery’ it can be difficult to find the right one for you as you may need to compare courier services from everywhere, in order to get the best quote for affordable delivery to your chosen destination. Here, we are going to look at how online shopping has affected the courier services industry and how it will continue to do so into the future.
B2B and B2C
Before e-commerce businesses became popular, the courier services industry heavily focused on B2B deliveries which meant transporting goods from one business to another. However, with the rapid increase in availability of e-commerce sites and services, the overall shift of the courier services industry is instead focusing more on B2C deliveries. This is important to note as it means that the number of parcels being delivered per day has dramatically increased and so too have the number of locations that they will be delivering to. This then dramatically increases the amount of time that delivery vehicles are out on the roads, out at sea or in the air.
Customer and courier Relationship
In addition to this, the relationship between the courier service and the customer has also changed, as people expect faster and faster delivery times. This then means that parcels are being delivered damaged as a consequence of meeting a target. What’s more, the additions of services such as Amazon Prime offering paying customers next day and sometimes even same day delivery can cause problems between the courier and the customer if it is not delivered at the time promised. The courier services industry has had to adapt to this shifting relationship by decreasing delivery times and keeping up with them, as well as adding reviews for monitoring customer satisfaction rates to ensure that their customers are happy with their delivery every time.
Due to the sheer number of e-commerce websites out there you can have multiple different couriers delivering multiple parcels to the same address. This has changed the courier services industry as they have had to adapt in order to cater to a larger number of deliveries within a smaller amount of time. When the focus within the industry was centred more around B2B deliveries there would be substantial deliveries but delivered equally and within a smaller area such as an industrial area or a business complex. This, therefore, made the job much easier and dramatically reduced the amount of time spent on the road in between deliveries.
Before the introduction of e-commerce sites, the courier services industry was much simpler. Focusing on just businesses with very little competition between couriers. However, since the introduction of online shipping and its increasing use, there has been a boom in the number of courier services offering the lowest price for the delivery, and the competition is only set to become harder.