Customer happiness isn’t just a warm, fuzzy metric you post on a quarterly report. It’s the currency that powers your business. Satisfied customers don’t just come back — they spend more, recommend you to friends, and defend your brand in ...

Image by Wokandapix from Pixabay Excellent customer service is one of the most important things any business can provide its customers.  Unfortunately, many companies see it as a burden or obligation, and that attitude can lead to some significant adverse ...

CRMs have become something of a trendy addition to companies. The problem is it’s often the case that these systems are not adopted or used properly. In fact, in one study 25% of respondents said that they had high confidence ...

  Customers today have an increasing demand for businesses. In order to keep up with this high percentage, businesses must change and modify the way they do business according to customer expectations, alongside the way customers are treated in order ...